Shipping & Returns Policy

Effective Date: January 6, 2020
Website: https://nexussolutionslab.com/

At Nexus Solutions Lab, we aim to ensure a smooth and transparent experience for all customers. This Shipping & Returns Policy explains how orders are processed, shipped, and handled if returns or refunds are requested.

By placing an order on our website, you agree to the terms outlined below.

1. Order Processing

• All orders are processed after payment confirmation.

• Processing times may vary depending on the product or service purchased.

• Orders are not shipped or fulfilled on weekends or public holidays unless otherwise stated.

• Custom, digital, or service-based orders may require additional processing time.

You will receive a confirmation email once your order has been successfully placed.

2. Shipping Policy (Physical Products)

If your purchase includes physical items:

Shipping Locations

• We ship domestically and internationally, depending on availability and destination.

• Shipping availability may vary based on local regulations and logistics partners.

Shipping Timeframes

• Estimated delivery times are provided at checkout or via email after order confirmation.

• Delivery timelines may be affected by customs clearance, courier delays, or unforeseen circumstances.

Shipping Fees

• Shipping costs are calculated at checkout unless stated otherwise.

• Any applicable customs duties, taxes, or import fees are the responsibility of the customer.

Once an order has been shipped, Nexus Solutions Lab is not responsible for delays caused by shipping carriers.

3. Digital Products & Services

For digital products, subscriptions, or services:

• Delivery is typically made via email, account access, or downloadable links.

• No physical shipping is involved.

• Access details will be provided once payment is confirmed.

4. Returns Policy

Physical Products

Returns may be accepted under the following conditions:

• The item must be unused, undamaged, and in its original packaging

• The return request must be made within 7 days of delivery

• Proof of purchase is required

Customers are responsible for return shipping costs unless the item was defective or incorrect.

Non-Returnable Items

• Digital products

• Downloadable content

• Customized or personalized items

• Services already rendered or initiated

5. Refunds

Once a returned item is received and inspected:

• Approved refunds will be processed within 5–10 business days

• Refunds will be issued to the original payment method

• Shipping fees are non-refundable unless the return is due to our error

If your refund is delayed, please contact your payment provider before reaching out to us.

6. Damaged or Incorrect Orders

If you receive an item that is damaged, defective, or incorrect:

• Contact us within 48 hours of delivery

• Provide clear photos and order details

• We will arrange a replacement or refund where applicable

7. Order Cancellations

• Orders may be canceled before processing or shipment begins

• Once an order has been processed, shipped, or delivered, cancellation may no longer be possible

• Digital and service-based orders cannot be canceled once delivery or work has started

8. Changes to This Policy

Nexus Solutions Lab reserves the right to update or modify this Shipping & Returns Policy at any time. Changes will be posted on this page with an updated effective date.

9. Contact Us

If you have questions regarding shipping, returns, or refunds, please contact us:

Email: info@nexussolutionslab.com
Website: https://nexussolutionslab.com/